Our Approach
Unbeatable quality. Best-in-class service.
Gray & Son has been exceeding client expectations for more than a century. Led by a third generation today, this family owned and operated construction excavating business is fueled by the values of those that founded the company in 1908 and is determined to maintain the company’s extraordinary reputation for quality. Our top priority continues to be to provide our construction customers, our employees and our community with best-in-class service. The retention of our employees and loyalty of our customers is living proof of our success.
What makes Gray & Son work so well?
Our employees. We recognize that the dedication of our employees is our greatest asset. Without their loyalty, we would not be the company that we are today. Dozens of our employees have grown up in this business and are committed to applying the valuable lessons we have learned throughout our history to continually meeting our customers’ expectations for quality while exceeding their expectations for service.
Our team approach. We work in team environments – both on our job sites and in our office – with most teams meeting on a weekly basis and some gathering monthly. Our cross-functional teams include a Wellness Team, an Accounting Team, a Safety Team, an Estimating Team, a Shop Team, a Superintendents Team, a Project Management Team, a Retention Team, a Newsletter Team, an Economic Strategy Team, a Company Team (made up of principal leadership) and a Management Team.
Our mobile equipment. We proudly own our entire fleet, and our shop team works diligently to keep it in top-notch condition. We systematically reinvest in our business to ensure we meet our obligations to our customers and our employees. With every new piece of equipment, we remain mindful of fuel efficiency, air quality and a high level of productivity, reinforcing our commitment to our customers, the environment and our surrounding communities.
Our work ethic. We have a work ethic that is hard to come by: meet our clients’ deadlines, exceed their expectations for quality, offer unsurpassed service, and complete every task reliably and efficiently. While our business was built on a strong foundation, we never stop adapting our processes or improving our services to best serve our customers, our employees and our community.
Our commitment to safety. Our highest priority is ensuring that our employees and our work sites are safe. A safe work environment is the starting point for every action we take.
Our turn-key enterprise. Throughout the years, we have expanded our enterprise to include paving, excavating, utilities, soil stabilization, snow removal, sediment control and storm water management. This scope provides our customers with more options – from standalone services to turn-key packages – and a greater value proposition.
Our reputation and relationships. We are determined to complete every project safely, on time and on budget … contributing to our rock-solid reputation for outstanding customer satisfaction. We also have many long-term business relationships that repeatedly result in adding distinction to our customers and our community. Through the years, the loyalty of both our customers and our business partners has proven to be a winning combination.